HOW CAN WE HELP YOU?


Have a question? Feel free to check out our FAQs


  • FREQUENTLY ASKED QUESTIONS
  • RETURNS
  • ORDERS
  • SHIPPING
  • SECURITY
  • PAYMENTS
  • JEWELRY CARE
  • GIFTING
  • SUSTAINABILITY

FREQUENTLY ASKED

Q: What is your return policy?

Our policy lasts 7 days. If 7 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. To complete your return, we require a receipt or proof of purchase.


Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.


If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.


All below items are non-returnable:


-Custom pieces


-Custom engraved and monogrammed items

Q: Can I cancel or change my order?

We try to process orders as quickly as possible, but if you need to modify or cancel your order, please contact our customer service team as soon as possible. We'll do our best to accommodate your request.

Q: Do you have a showroom I can visit?

Certainly, we kindly request that showroom visits be scheduled in advance by contacting us at info@bonheurjewelry.com. Scheduling an appointment helps us ensure your visit is personalized and tailored to your needs.

Q: How do I track my order?

Have an account?


Great! Log in, head to your Bonheur account, and select "My Orders" to review your order status. You will receive an email with a tracking number as soon as your product is packaged and prepared for shipping, allowing you to monitor its progress.

RETURNS

Q: What is your return policy?

Our policy lasts 7 days. If 7 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. To complete your return, we require a receipt or proof of purchase.


Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.


If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.


All below items are non-returnable:


-Custom pieces


-Custom engraved and monogrammed items

Q: When will I receive my refund?

Please note your return will be processed within 7 business days from the time we receive it in our warehouse. We will email you a confirmation as soon as it is processed.

Q: What is your exchange policy?

At Bonheur Jewelry, we want you to be delighted with your purchase. If, for any reason, you're not completely satisfied with your jewelry, we offer a hassle-free exchange policy to ensure your satisfaction.


Terms and Conditions:


Exchange Period: You may request an exchange within 7 days from the date of purchase or delivery.


Eligibility: To be eligible for an exchange, the jewelry item(s) must be in its original condition, unworn, and accompanied by the original receipt or proof of purchase. It should be in the same packaging and with any tags or labels intact.


Exchange Options: You can choose to exchange your jewelry item(s) for another item of equal or greater value. If the exchanged item has a higher value, you will be responsible for covering the price difference.


Exchange Process: To initiate an exchange, please contact our customer service team at [insert contact information]. They will guide you through the process and provide you with a Return Authorization (RA) number. Package the item securely, including the RA number, and send it back to us.


Shipping Costs: You are responsible for the cost of shipping the item(s) back to us for exchange. However, we will cover the cost of shipping the exchanged item(s) back to you.

Inspection: Once we receive the returned item(s), our team will inspect them to ensure they meet our exchange policy's terms and conditions. Upon approval, we will process the exchange promptly.


Refunds: Please note that we do not offer refunds for exchanged items. Exchanges are for replacement items only.


ORDERS

Q: How do I track my order?

Have an account?


Great! Log in, head to your Bonheur account, and select "My Orders" to review your order status. You will receive an email with a tracking number as soon as your product is packaged and prepared for shipping, allowing you to monitor its progress.


Don't have an account?


Great! Log in, head to your Bonheur account, and select "My Orders" to review your order status. You will receive an email with a tracking number as soon as your product is packaged and prepared for shipping, allowing you to monitor its progress.


Don't have an account?


No worries! You can still set up an account using the same email address used to place the order, and it will appear under "My Orders." Tracking numbers are generated instantly upon packing your product! You can view the details of your order using the tracking number once the courier has picked up the box and scanned it into the system. If the order was packed over the weekend, it will be updated the following available working day! This could take a few hours!


What does this mean?


Processing: 


Your order has been handed over to our team to fulfill. The standard processing time for an order with all in-stock items is three to four business days!


Shipped:


Yay! Your order is packed and en route to you. Kindly note that it could take some time for the tracking to be read into the courier's system and show any movement or activity.


Partial:


Oh, it appears that your order has a backorder or made-to-order piece! We've dispatched the available pieces first, so you can enjoy your Bonheur piece as soon as possible (applies to US/Canada only).


Q: What does in-stock, backorder and custom order mean?

In-stock:

Items that are in stock normally ship three to four business days after the date of purchase. Personalized in-stock items that are engraved and monogrammed require a little time to process and usually arrive in the mail eight business days after the order date.


Backorder:

Though it's not here yet, it will be shortly! You can still buy it, though, and your order will be placed in a queue to be dispatched as soon as the items become available! For your information, the anticipated ship date is mentioned during checkout and on the product page. Please be aware that payment will be processed at the time of order placement. 


Custom Orders:

Since the item is being manufactured specifically for you, we must begin to craft it after receiving your order, which could take some additional time to complete. Be sure to note the expected shipping date so you can plan accordingly.

Q: Who do I contact with questions about my order? 

For any inquiries or assistance, we encourage you to reach out to us through email at info@bonheurjewelry.com. Additionally, our dedicated customer service team is readily available to assist you. You may contact them by sending a text message to 1-646-522-1697. 

Q: Where do you ship to?

  • North America: United States of America, Canada & Puerto Rico

  • Oceania: Australia, Hawaii & New Zealand

  • Europe: Austria, Belgium, Russia, Czech Republic, Denmark, Finland, France, Greece, Germany, Hungary, Iceland, Ireland, Italy, Ireland, Netherlands, Norway, Poland, Portugal, Slovakia, Spain, Sweden, Switzerland, Turkey & United Kingdom

  • Asia: China, Indonesia, Japan, Malaysia, Philippines, Singapore, South Korea, Vietnam, Taiwan & Thailand

  • Middle East: Israel, Qatar, Saudi Arabia, United Arab Emirates

SHIPPING

Q: How long does shipping take?

Shipping time varies depending on your location and the shipping method you choose. Please refer to the checkout page for more details.

Q: How much is shipping?

For the most accurate shipping rate, please refer to the rates calculator with geolocation on our cart page.

Q: Do you offer free shipping?

For orders placed within the United States totaling $100 or more, we offer free shipping. Similarly, free shipping is available for international orders totaling more than $200.

Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam, quis nostrud exercitation ullamco laboris nisi ut aliquip ex ea commodo consequat. Duis aute irure dolor in reprehenderit in voluptate velit esse cillum dolore eu fugiat nulla pariatur. Excepteur sint occaecat cupidatat non proident, sunt in culpa qui officia deserunt mollit anim id est laborum.

SECURITY

Q: Is your site secure?

All payments are processed by PayPal, which keeps your information secure by using industry-leading encryption and fraud prevention tools.

PAYMENTS

Q: What payment methods do you accept?


Bonheur Jewelry offers the below payment options at checkout: 


Visa, Mastercard, and American Express cards


Apple Pay


Google Play


Meta Pay


Paypal Express Checkout


Klarna

Q: How are payments processed?

For inquiries regarding refunds, please check here.

It should be noted that Bonheur is unable to provide a refund for a payment method other than the original one used to place the order. The returns team will process and email you a return confirmation once they receive your returned item at our warehouse, which could take up to 10–15 business days.

1. Credit Card
Depending on your bank, it will take 5 to 10 business days from the day the return is processed by the returns team for the money to show up on your end. Should you cancel your credit card or have a new one reissued, the bank will transfer the purchase amount.

2. Debit Visa Card
Debit Visa Card purchases made online will be handled like credit card transactions, and it will take five to ten business days for your refund to show up.

3. Paypal
You'll receive a message from PayPal as soon as your account has been credited with the refund. It could take five to ten business days for the money to appear in your bank account!

4. Klarna
It may take up to 14 business days for refunded money from Klarna purchases to show up on your end. The total amount will be updated by Klarna, and any remaining payments will be instantly modified. Any payments already made will be refunded back to the original payment method.

You can get in touch with Klarna's customer service staff directly if you have any more questions about your payments.

United States

Canada

United Kingdom


5. Bonheur Gift Cards
If you used a digital gift card to purchase something and then returned it for a refund, we will credit your Bonheur account with the full amount as store credit. By selecting the SIGN IN button, you can create an account if you don't already have one.

6. Store Credit
If you make a purchase using store credit and then return it, you will be issued new store credit in the same currency. You can click the CREATE ONE button to create an account if you don't already have one! Store credit in a currency other than the one used for the initial purchase cannot be issued by Bonheur.

JEWELRY CARE

Q: How should I clean jewelry?

Remember to handle your jewelry with care during the cleaning process to prevent accidental damage or loss. Regular cleaning helps maintain the beauty and luster of your jewelry collection.


• Gentle Cleaning: Use a soft, lint-free cloth to wipe away light dirt, oils, and residues from the surface of your jewelry. Microfiber or jewelry-specific cleaning cloths work well.


• Warm Soapy Water: For most jewelry types, you can create a cleaning solution using warm water and a mild, phosphate-free soap. Soak the jewelry briefly, then use a soft brush (a toothbrush works well) to gently scrub away dirt and grime. Rinse thoroughly and pat dry with a clean cloth.


• Avoid Harsh Chemicals: Avoid using harsh chemicals, bleach, or abrasive cleaners on your jewelry, as they can damage gemstones and precious metals.


Q: How should I store jewelry?

Here are some tips on how to prolong the life of your Bonheur pieces with proper storage.


• Keep jewelry in a dedicated jewelry box or organizer to prevent tangling and damage.

• Use individual compartments or pouches to separate different pieces and prevent scratching.

• Store delicate or valuable pieces in a soft, lined jewelry case to protect them from dust and moisture.

• Keep jewelry away from direct sunlight to prevent fading and discoloration.

• Avoid exposing jewelry to extreme temperatures or humidity.

• Store necklaces and chains clasped to prevent them from becoming tangled.

• Use anti-tarnish strips or pouches to minimize the tarnishing of silver jewelry.

• Store earrings together with their backs or use earring cards to keep pairs intact.

• Consider using a jewelry armoire or wall-mounted jewelry storage for larger collections.

• Clean and polish jewelry before storing it to remove oils and residues that can tarnish or dull the surface.

• Periodically inspect stored jewelry for any signs of damage or wear.


These tips will help you keep your jewelry organized, protected, and in excellent condition.

GIFTING

Q: Do you offer gift cards?

Yes, digital gift cards are available from Bonheur Jewelry, so you'll always have the ideal present. We provide pre-paid digital gift cards with values ranging from $50 to $250. The product page also allows you to insert a custom amount.

Q: How can I use my gift card balance?

When checking out, enter the code linked to your gift card. Your gift card's value will be immediately subtracted from the order. If a balance is owed, PayPal or a credit card can be used.

Q: How do I check my gift card balance?

It is a simple process. Insert the code associated with your gift card under the "GIFT CARD BALANCE" box and click submit. Your remaining balance will appear on the page.

Q: Are gift card refundable?

No, gift cards from Bonheur Jewelry are not refundable. Gift cards are typically non-refundable because they represent a prepaid balance that can be redeemed for merchandise, and their value has already been transferred upon purchase. This policy ensures fairness and consistency in how gift cards are treated and helps prevent potential misuse or fraud.

Q: Do you offer discreet packaging?

Yes, at Bonheur Jewelry, we offer discreet packaging. We understand and respect our customers' privacy, and discreet packaging helps ensure your purchase is delivered in a way that keeps its contents safe & confidential. Your satisfaction and peace of mind are our top priorities.

Q: Is it possible to gift-wrap my order and include a gift receipt?

Certainly! At Bonheur Jewelry, we offer the option to have your order gift-wrapped with a gift receipt. We want to make your gift-giving experience as special and convenient as possible. When placing your order, you can select the gift-wrapping option, and we'll ensure that your order is beautifully wrapped and includes a gift receipt, making it the perfect present.

Q: Do you offer corporate gifting?

Yes, we are pleased to offer corporate gifting services. Our corporate gifting program allows businesses to choose from our exquisite collection of jewelry and accessories to create thoughtful and memorable gifts for employees, clients, or partners. We can assist in customizing and personalizing these gifts to align with your corporate branding and messaging, ensuring that they leave a lasting impression. Please contact our corporate gifting team at corporategifting@bonheurjewelry.com to explore the possibilities and discuss your specific needs.

SUSTAINABILITY

Q: How are you a sustainable jewelry brand?

Our goal at Bonheur is to create jewelry that is not only beautiful and unique but also eco-friendly and sustainable. We believe that fashion should be a force for good, and our jewelry is made with the planet in mind. Our pieces are created with recycled metals and ethically sourced gemstones so that you can feel good about your purchase.


We are committed to using sustainable materials and practices in everything we do, from the construction of our jewelry to how we package and ship it. We want to make it easy for you to shop eco-friendly without sacrificing style or quality.

Q: How should I store jewelry?

At Bonheur Jewelry, we're proud to use recycled gold in crafting our exquisite pieces. Recycled gold is derived from previously refined and processed gold items, such as vintage jewelry, electronics, or industrial materials, rather than newly mined gold. This sustainable practice involves carefully melting down and refining these pre-existing gold materials, allowing us to create new, eco-friendly gold jewelry. Not only does this approach help us reduce the environmental impact associated with traditional gold mining, but it also preserves precious resources, making every piece from [Your Jewelry Brand] a symbol of beauty and responsible luxury.

Q: What are ethically-sourced gemstones?

Ethically sourced gemstones are the heart of our jewelry creations. These gemstones are meticulously mined, cut, and traded with a profound commitment to ethical values. Our dedication to ethical practices means that the individuals involved in every step of the process are treated fairly, work in safe conditions, and are not exposed to exploitative practices such as child labor or conflict financing. Additionally, our ethical sourcing ensures environmental sustainability, allowing you to adorn yourself with our jewelry pieces, knowing they represent responsible luxury that respects both humanity and the planet.

STILL NEED HELP?


Email

info@bonheurjewelry.com

Text

+1 (646) 522-1697

This is a US based number. Charges may apply.

Visit Us

609 Greenwich Street (4th Floor)

New York, NY 10014

Bonheur Showroom
609 Greenwich Street, 4th floor
New York, NY 10014
646-522-1697

Follow Us

Copyright © 2024 Bonheur Jewelry. All Rights Reserved.