SECURITY

Q: Is your site secure?



A: All payments are processed by PayPal, which keeps your information secure by using industry-leading encryption and fraud prevention tools.

PAYMENTS

Q: What kind of payments are accepted?



A: We accept a large number of credit cards including Visa, MasterCard, American Express and Discover. We also accept digital currency in the form of Bitcoin. Customers are also able to checkout using their PayPal accounts.

Q: When will my credit card be charged for my order?



A: Bonheur Jewelry charges your credit card for the full amount when the order is placed.

ORDERS

Q: How can I make sure that I my order was processed?



A: Once a order is placed by the customer, we automatically send out an order confirmation e-mail to confirm their purchase.



Q: What if an item is out of stock?



A: Occasionally, Bonheur Jewelry does accept back orders. All orders are processed in a timely manner. Exact shipping time depends upon the item and quantity requested.



Q: Who do I contact with questions about my Bonheur Jewelry order?



A: Please contact info@bonheurjewelry.com. You may also contact customer service by calling 1-646-522-1697

SHIPPING

Q: How much is shipping?

A: Domestic order over $100 are free to ship. For the most accurate shipping rate, please refer to the rates calculator with geolocation on your cart page.


Q: When is my order shipped?



A: Orders placed during regular business hours (Monday through Friday, 8:00 a.m. to 8:00 p.m. EST) are typically processed and shipped within one-three business days.

RETURNS

Q: What is your return policy?

A: Our policy lasts 7 days. If 7 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. To complete your return, we require a receipt or proof of purchase.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.



Q: What do I do if my refund is late/missing?

A: If you haven’t received a refund yet, first check your bank account again.Then contact your credit card company, it may take some time before your refund is officially posted.Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at Info@bonheurjewelry.com.



Q: How do I return an item?

A: To return your product, please email us for an authorization code. Once you receive your ac number, you should mail your product to:

 205 Hudson Street, 7th Floor Suite Suite 08-140, New York New York 10013. 

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. Depending on where you live, the time it may take for your exchanged product to reach you, may vary. If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

*Unauthorized returns will be discarded upon receival.