HOW CAN WE HELP YOU?


Have a question about our shipping policy? Feel free to check out our FAQs


  • SHIPPING POLICY

SHIPPING

Q: Where do you ship to?

North America: United States of America, Canada & Puerto Rico


Oceania: Australia, Hawaii & New Zealand


Europe: Austria, Belgium, Russia, Czech Republic, Denmark, Finland, France, Greece, Germany, Hungary, Iceland, Ireland, Italy, Ireland, Netherlands, Norway, Poland, Portugal, Slovakia, Spain, Sweden, Switzerland, Turkey & United Kingdom


Asia: China, Indonesia, Japan, Malaysia, Philippines, Singapore, South Korea, Vietnam, Taiwan & Thailand


Middle East: Israel, Qatar, Saudi Arabia, United Arab Emirates

Q: How long does order processing/ shipping take?

Once your order has been handed over to our team for fulfillment, The standard processing time for an order with all in-stock items is three to four business days!


Shipping time varies depending on your location and the shipping method you choose. Please refer to the checkout page for more details.

Q: How much is domestic/international shipping?

For the most accurate shipping rate, please refer to the rates calculator with geolocation on our cart page.

Q: Do you offer free shipping?

For orders placed within the United States totaling $100 or more, we offer free shipping. Similarly, free shipping is available for international orders totaling more than $200.

Q: How can I track my order?

Have an account?


Great! Log in, head to your Bonheur account, and select "My Orders" to review your order status. You will receive an email with a tracking number as soon as your product is packaged and prepared for shipping, allowing you to monitor its progress.


Don't have an account?


Great! Log in, head to your Bonheur account, and select "My Orders" to review your order status. You will receive an email with a tracking number as soon as your product is packaged and prepared for shipping, allowing you to monitor its progress.


No worries! You can still set up an account using the same email address used to place the order, and it will appear under "My Orders." Tracking numbers are generated instantly upon packing your product! You can view the details of your order using the tracking number once the courier has picked up the box and scanned it into the system. If the order was packed over the weekend, it will be updated the following available working day! This could take a few hours!

Q: Can I cancel or update my order? or change my shipping address?

Our dedicated team strives to expedite the dispatch of your orders promptly, which means we cannot assure the fulfillment of cancellation requests or amendments to your order once it's placed. We encourage you to contact our Customer Experience Team immediately if you need assistance; we will make every effort to accommodate your needs.


Please note that we cannot cancel or make changes to orders involving monogrammed and engraved items once the order has been confirmed.

Q: My order is delayed, when will I receive it?

Should there be a delay and your order isn't shipped by the expected date, rest assured our customer service team will reach out with an update within 24 to 48 hours—make sure to check your email. We prioritize keeping you in the loop and value your understanding. 


If you have any questions, don't hesitate to contact us through Live Chat, email us at info@bonheurjewelry.com, or send a text to +1 (646) 522-1697.

Q: Why was shipping cancelled?

Be aware that we might cancel an order if it's addressed to PO parcel lockers, APO/FPO addresses, or freight forwarding companies, as our shipping services do not cover these locations.

Bonheur Showroom
609 Greenwich Street, 4th floor
New York, NY 10014
646-522-1697

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