HOW CAN WE HELP YOU?


Have a question about returns or refunds? Feel free to check out our FAQs


  • RETURNS
  • EXCHANGES

RETURNS

Q: What is your return policy?

Our policy lasts 7 days. If 7 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. To complete your return, we require a receipt or proof of purchase.


Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.


If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.


All below items are non-returnable:


-Custom pieces


-Custom engraved and monogrammed items

Q: How do I return my online purchase?

Please send all returns to our showroom for processing at the following address:


Bonheur Showroom:

609 Greenwich Street

4th Floor

New York, NY 10014


Ensure your items are securely packaged and that you include any necessary documentation for the swift processing of your return.

Q: How much is the return shipping fee?

Please note that the initial shipping fee is non-refundable and will be subtracted from the total refund amount. Orders shipped outside of the US may be subject to duties and taxes which the recipient is liable for. These fees are the responsibility of the customer and cannot be waived or reimbursed by us, even in the event that the order is returned.

Q: When will I receive my refund?

Please note your return will be processed within 7 business days from the time we receive it in our warehouse. We will email you a confirmation as soon as it is processed.

EXCHANGES

Q: What is your exchange policy?

At Bonheur Jewelry, we want you to be delighted with your purchase. If, for any reason, you're not completely satisfied with your jewelry, we offer a hassle-free exchange policy to ensure your satisfaction.


Terms and Conditions:


Exchange Period: You may request an exchange within 7 days from the date of purchase or delivery.


Eligibility: To be eligible for an exchange, the jewelry item(s) must be in its original condition, unworn, and accompanied by the original receipt or proof of purchase. It should be in the same packaging and with any tags or labels intact.


Exchange Options: You can choose to exchange your jewelry item(s) for another item of equal or greater value. If the exchanged item has a higher value, you will be responsible for covering the price difference.


Exchange Process: To initiate an exchange, please contact our customer service team at [insert contact information]. They will guide you through the process and provide you with a Return Authorization (RA) number. Package the item securely, including the RA number, and send it back to us.


Shipping Costs: You are responsible for the cost of shipping the item(s) back to us for exchange. However, we will cover the cost of shipping the exchanged item(s) back to you.

Inspection: Once we receive the returned item(s), our team will inspect them to ensure they meet our exchange policy's terms and conditions. Upon approval, we will process the exchange promptly.


Refunds: Please note that we do not offer refunds for exchanged items. Exchanges are for replacement items only.


Bonheur Showroom
609 Greenwich Street, 4th floor
New York, NY 10014
646-522-1697

Follow Us

Copyright © 2024 Bonheur Jewelry. All Rights Reserved.