ReturnsOur policy lasts 7 days. If 7 days have gone by since your purchase, unfortunately we can not offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. To complete your return, we require a receipt or proof of purchase along with a return authorization number. To obtain a return authorization number, contact email@example.com. Returns without prior authorization will not be accepted/refunded.
Refunds (if applicable)Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)If you haven’t received a refund yet, first check your bank account again.Then contact your credit card company, it may take some time before your refund is officially posted.Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at Info@bonheurjewelry.com.
Exchanges (if applicable)We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at Info@bonheurjewelry.com and send your item to: 175 Varick Street New York New York US 10014.
ShippingTo return your product, you should mail your product to:
175 Varick Street New York New York US 10014
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. Depending on where you live, the time it may take for your exchanged product to reach you, may vary. If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We do not guarantee that we will receive your returned item. We are not responsible for unauthorized returns. Any packages sent to us without prior authorization will be disgarded.