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Have a question about our payment policy? Feel free to check out our FAQs


  • PAYMENT POLICY

PAYMENTS

Q: What payment methods do you accept?


Bonheur Jewelry accepts the following payment options at checkout: 


Visa, Mastercard, and American Express cards


Apple Pay


Google Play


Meta Pay


Paypal Express Checkout


Klarna

Q: Are payments secure?

As stated above, Bonheur Jewelry offers a variety of secure payment methods, including major credit cards like Visa, Mastercard, and American Express. We also accept modern digital wallets such as Apple Pay, Google Pay, and Meta Pay, alongside PayPal Express Checkout for convenience. Klarna is available for those looking for installment payment options. These payment options use encryption and security protocols to ensure transaction safety.

Q: When will I receive a payment confirmation?

You should receive a payment confirmation email shortly after your payment has been processed. The timing can vary, but it's often immediate or within a few minutes. If you don't see the confirmation in your inbox, it's a good idea to check your spam or junk mail folder. For any delays or issues, contacting Bonheur Jewelry's customer service is recommended for assistance.

Q: Will I be charged duties, taxes and any other fees?

For international orders, duties and taxes may apply for which you are responsible. These fees are set by your country and are outside of the Bonheur's control. For specifics, it's best to consult your local customs office. 

Q: How are refunds processed?

For inquiries regarding refunds, please check here.

It should be noted that Bonheur is unable to provide a refund for a payment method other than the original one used to place the order. The returns team will process and email you a return confirmation once they receive your returned item at our warehouse, which could take up to 10–15 business days.

1. Credit Card
Depending on your bank, it will take 5 to 10 business days from the day the return is processed by the returns team for the money to show up on your end. Should you cancel your credit card or have a new one reissued, the bank will transfer the purchase amount.

2. Debit Visa Card
Debit Visa Card purchases made online will be handled like credit card transactions, and it will take five to ten business days for your refund to show up.

3. Paypal
You'll receive a message from PayPal as soon as your account has been credited with the refund. It could take five to ten business days for the money to appear in your bank account!

4. Klarna
It may take up to 14 business days for refunded money from Klarna purchases to show up on your end. The total amount will be updated by Klarna, and any remaining payments will be instantly modified. Any payments already made will be refunded back to the original payment method.

You can get in touch with Klarna's customer service staff directly if you have any more questions about your payments.

United States

Canada

United Kingdom


5. Bonheur Gift Cards
If you used a digital gift card to purchase something and then returned it for a refund, we will credit your Bonheur account with the full amount as store credit. By selecting the SIGN IN button, you can create an account if you don't already have one.

6. Store Credit
If you make a purchase using store credit and then return it, you will be issued new store credit in the same currency. You can click the CREATE ONE button to create an account if you don't already have one! Store credit in a currency other than the one used for the initial purchase cannot be issued by Bonheur.

Q: How do I resolve a payment dispute?

In case of any payment disputes, Bonheur Jewelry customers should reach out directly to our customer service team for resolution. You can find the appropriate contact information for payment disputes on our website or through the confirmation email you receive after purchase. 

Q: What if you payment policy changes?

If there are any updates to Bonheur Jewelry's payment policy, these changes will be communicated on our website and possibly through other official channels. It's a good practice for customers to review the payment policy periodically to stay informed on the latest updates.

Bonheur Showroom
609 Greenwich Street, 4th floor
New York, NY 10014
646-522-1697

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