SECURITY:


Q: Is your site secure?



A: All payments are processed by PayPal, which keeps your information secure by using industry-leading encryption and fraud prevention tools.


PAYMENTS:


What kind of payments are accepted?



A: Bonheur Jewelry offers the below payment options at checkout:

  1. Visa, Mastercard, American Express and Discover cards
  2. Apple Pay
  3. Klarna


ORDERS:


Q: How can I make sure that I my order was processed?



A: Once a order is placed by the customer, we automatically send out an order confirmation e-mail to confirm their purchase.



Q: What if an item is out of stock?



A: Occasionally, Bonheur Jewelry does accept back orders. All orders are processed in a timely manner. Exact shipping time depends upon the item and quantity requested.



Q: Who do I contact with questions about my Bonheur Jewelry order?



A: Please contact info@bonheurjewelry.com. You may also contact customer service by calling 1-646-522-1697


SHIPPING:


Q: How much is shipping?

A: Domestic order over $100 are free to ship. For the most accurate shipping rate, please refer to the rates calculator with geolocation on your cart page.


Q: When is my order shipped?



A: Orders placed during regular business hours (Monday through Friday, 8:00 a.m. to 8:00 p.m. EST) are typically processed and shipped within one-three business days.


RETURNS:


Q: Can I return or exchange items?

A: If you aren’t satisfied, we aren’t either. At Bonheur Jewelry, we take pride in paying close attention to every detail and personally inspect each and every piece of jewelry with extra care before placing it in its own custom packaging, complete with a label with your name on it.


We offer RETURNS, EXCHANGES, or STORE CREDIT for eligible items within 7 days of receipt of purchase.


All returns and exchanges require approval. Approved returns are accepted for items purchased on www.BonheurJewelry.com or in our New York showroom. We cannot accept returns or exchanges of items purchased from our partner retailers.


  1. Merchandise must not be worn or altered.
  1. Merchandise must have all tags attached and be returned in all original packaging.
  1. All items marked FINAL SALE are not eligible for exchanges, returns nor price adjustments.


Refunds will be issued in the original form of payment.


To initiate a return please contact orders@bonheurjewelry.com or text 646.522.1697 for a return authorization code. Please include your order number, full name, and reason for the return.

Shipping charges cannot be refunded. If you are returning an item purchased with free shipping a $10 shipping and handling fee will be deducted from the total refund amount.


PLEASE NOTE: Unauthorized Returns Will Be Discarded.

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Q: What do I do if my refund is late/missing?

A: If you haven’t received a refund yet, first check your bank account again.Then contact your credit card company, it may take some time before your refund is officially posted.Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at Info@bonheurjewelry.com.